1. Where do you ship to?

We currently ship within the United States only. International shipping is not available at this time.

2. What shipping method do you use?

Orders are shipped using reliable domestic carriers such as USPS, depending on operational needs.

3. How long does order processing take?

Orders are typically processed within 2–4 business days after payment confirmation. Processing time does not include weekends or public holidays.

4. How long does shipping take?

Estimated delivery time is 3–7 business days after shipment, depending on your location and carrier conditions such as weather or peak seasons.

5. Is shipping free?

Yes. We offer free standard shipping on all orders within the United States.

6. Will I receive a tracking number?

Yes. Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.

7. Can I change or cancel my order?

If your order has not been processed or shipped, you may request a modification or cancellation by contacting us at [email protected].

8. What is your return policy?

We accept returns within 30 calendar days of delivery for unused items in their original condition and packaging. Please refer to our Returns & Refund Policy for full details.

9. How long does a refund take?

Refunds are typically processed within 3–10 business days after the returned item is received and inspected. Processing times may vary depending on your payment provider.

10. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery with your order number and photos of the issue so we can assist you.

11. Do you ship to P.O. Boxes?

Yes, we can ship to valid U.S. P.O. Box addresses when supported by the carrier.

12. How can I contact customer support?

You can contact us at [email protected] during our customer service hours listed on the Contact Us page.