Returns & Refund Policy

At Willow Haven LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to assist you. Please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 calendar days of delivery for items that meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (such as an order confirmation or receipt) is required.

Items showing signs of wear, damage caused by misuse, or returns submitted without original packaging may not be eligible for a refund.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery. To help us resolve the issue promptly, include:

  • Your order number
  • Clear photos of the item and the issue

Upon verification, we will provide appropriate assistance, which may include a replacement or a refund.

3. Return Process

Before returning any item, please contact our customer support team for authorization and detailed return instructions.

Email: [email protected]

Returns sent without prior authorization may not be accepted.

For non-defective returns, customers are responsible for the return shipping costs. If the return is due to a defective or incorrect item, Willow Haven LLC will cover the return shipping costs.

4. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Refunds are typically processed within 3–10 business days after approval.
  • The exact timing may vary depending on your bank or payment provider.
  • Original shipping fees (if applicable) are non-refundable, unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.

6. Shipping Information

All original orders are processed and shipped within the United States using reliable domestic carriers such as USPS. Delivery times are estimates and may vary depending on the destination and postal service conditions.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Willow Haven LLC
Email: [email protected]
Business Address:
8206 Louisiana Blvd NE Ste B #10612 Albuquerque, NM 87113 United States