Shipping Policy
At Willow Haven LLC, we are committed to providing reliable and transparent shipping services for customers across the United States. Please review the details of our shipping policy below.
1. Shipping Destination
We currently ship within the United States only. At this time, international shipping is not available.
2. Order Processing Time
Orders are typically processed within 2–4 business days after payment confirmation.
- Processing time does not include weekends or public holidays.
- Orders placed during weekends or holidays will be processed on the next business day.
- During peak seasons or promotional periods, processing times may be slightly extended.
3. Shipping Method
All orders are shipped from within the United States using reliable domestic carriers such as USPS. The specific carrier and service level are selected based on operational requirements and delivery efficiency.
4. Estimated Delivery Time
Estimated delivery time is 3–7 business days after shipment, depending on the destination and carrier operations.
Please note that delivery times are estimates only and may vary due to factors such as:
- Destination location
- Carrier service conditions
- Weather or natural events
- High shipping volume periods
5. Shipping Cost
We offer free standard shipping on all orders within the United States. No minimum purchase is required.
6. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. Please allow up to 24–48 hours for the tracking information to become active in the carrier’s system.
7. P.O. Box Addresses
We are able to ship to valid U.S. P.O. Box addresses when supported by the selected carrier.
8. Incorrect or Undeliverable Addresses
Please ensure that your shipping address is accurate and complete at checkout. Willow Haven LLC is not responsible for delays, lost packages, or returned shipments caused by incorrect or incomplete address information provided by the customer.
If a package is returned to us due to an address issue, additional shipping fees may apply for reshipment.
9. Delivery Delays
While we strive to ensure timely delivery, Willow Haven LLC is not responsible for delays caused by carriers, weather conditions, natural events, or other circumstances beyond our control. However, our customer support team will be happy to assist you in resolving any delivery-related concerns.
10. Contact Information
If you have any questions regarding shipping, please contact us:
Willow Haven LLC
Email: [email protected]
Business Address:
8206 Louisiana Blvd NE Ste B #10612 Albuquerque, NM 87113 United States